Performing telephone triage requires the ability to make quick and effective decisions based on limited information.This rapid-access resource delivers over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.
This new edition features several new protocols—swine flu (H1N1 virus), bedbug problems, tattoo problems, and emergency contraception—as well as new information in the introductory chapter about program development, management issues, and staff development, including training. Other features include a new reminder about documentation in each protocol, a new anatomic Table of Contents, and expanded home care instructions.
Key Features
- Case Examples featured in Medical-Legal section of Introduction.
- A to Z organization and contents by body system and disease help the user find topics quickly.
- Increased emphasis on home care instructions.
New to this edition
- NEW: Table of Contents by Body System.
- NEW: Protocols on swine flu (H1N1 virus), emergency contraception, bedbug problems, and tattoo problems.
- NEW: Section in Introduction addresses program development, staff training, and management issues.
- NEW: Reminder about documentation in each protocol.
Table of Contents by Body System
- Introduction: Practicing Safe Telephone Triage
- Triage Roles & Responsibilities
- Training Guidelines
- Using Protocols Safely Documentation
- Medical-Legal Safeguards Protocols
- Abdominal Pain: Adult Abdominal Pain, Child Abdominal Swelling
- Abrasions Alcohol Problems
- Allergic Reaction Altered Level of Consciousness
- Ankle Injury Ankle Problems Anxiety Appetite Loss, Adult Appetite Loss, Child Arm or Hand Problems
- Asthma
- Avian Influenza (\u201cBird Flu\u201d)
- Exposure Back/Neck Injury
- Back Pain
- Bad Breath
- Bedbug Exposure or Concerns
- Bed-Wetting
- Bee Stings Bites
- Animal/Human Bites
- Insect Bites
- Marine Bites,
- Snake Bites,
- Tick Black or Bloody Stools Bleeding
- Severe Blood/Body Fluid Exposure
- Bone, Joint, and Tissue Injury
- Breast-Feeding Problems
- Breast Problems
- Breathing Problems
- Bruising Burns
- Chemical Burns
- Electrical Burns
- Thermal Car Sickness
- Cast/Splint Problems
- Chest Pain
- Chest Trauma
- Chickenpox
- Child Abuse
- Choking
- Circumcision
- Cold Exposure Problems
- Common Cold Symptoms
- Confusion
- Congestion Congestive Heart Failure (CHF)
- Constipation
- Contact Lens Problems
- Contraception
- Cough
- Croup
Product Details
- Paperback: 640 pages
- Publisher: Lippincott Williams and Wilkins; Fourth edition (2011)
- Language: English
- ISBN-10: 1609136462
- ISBN-13: 978-1609136468
- Product Dimensions: 8.9 x 6.8 x 1.8 inches
List Price: $64.95